The Canadian Athletic Therapists Association (“CATA”) is the sponsor and provider of www.athletictherapy.org. athletictherapy.org provides information and resources designed to enhance the quality of health care for athletes and those engaged in physical activity, and to advance the profession of athletic therapy through education and research in the prevention, evaluation, management and rehabilitation of injuries.
1. What personally identifiable information does CATA collect?
CATA's primary goal in collecting personal information is to advance CATA’s mission and to maximize your online experience when using our site.
CATA collects only the personal information that we need for the purposes of providing services to our clients and members, including personal information needed to:
- deliver requested products and services
- make payment for courses or exam fees
- make payment of membership fees
- follow up with clients or members to determine satisfaction with products and services
- notify clients or members of upcoming events of interest
CATA normally collects personally identifiable information from you when you provide it to us by logging in to the site as a member. We may also collect your information from other persons with your consent or as authorized by law.
CATA informs its clients and members, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time that CATA does not provide this notification is when a client or member volunteers information for an obvious purpose (for example, producing a credit card for a product or service purchase when the information will be used only to process the payment.)
2. What anonymous information does CATA collect?
Your Internet browser has a feature called “cookies” which stores small amounts of data on your computer about your visit to our site. However, cookies tell us nothing about who you are unless you specifically give us personally identifiable information. You do not need to have cookies turned on to visit www.athletictherapy.org. In addition, you may elect not to allow cookies to be collected by selecting certain options on your browser.
CATA also automatically receives and records information from our servers and from your browser, including your IP address, the time, and information about the page you requested.
We may use tracking technologies in a variety of ways, including:
- keeping count of return visits to our site
- accumulating and reporting anonymous, aggregate (data collected in mass), statistical information on site usage
- determining which features users like best
- saving your password so you don’t have to re-enter it each time you visit our site.
CATA asks for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent in authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
We may ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients or members to provide their consent electronically.
In cases that do not involve sensitive personal information, we may rely on “opt –out” consent. For example we may disclose your contact information to other organizations that we believe may be of interest to you, unless you request that we do not disclose your information. You can do this by electronically checking the “opt-out” box on our site.
A client or member may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for CATA to fulfill our legal obligations. We will respect your decision, but we may not be able to provide you with certain products or services if we do not have the necessary personal information.
CATA may collect, use or disclose client or member personal information without consent only as authorized by law. For example we may not request consent where the collection, use or disclosure is reasonable for an investigation or legal proceeding or to collect a debt owed to CATA.
4. How does CATA use the information?
CATA may use and disclose your personal information only for the purpose which the information was collected, except as authorized by law. For example, CATA may use your information to process transactions and to alert you to new information, products and services, events and other opportunities.
We may from time to time make your contact information available to other reputable organizations whose products or services we think you might find of interest, unless you request that we do not disclose your information.
Additionally, we may use tracking information to determine how much interest a page generates overall based on aggregate user demographics and traffic patterns to those pages. This helps us continue to better understand our users and their needs.
5. Is my use of the site secure?
CATA protects client and member information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We use industry-standard encryption technologies when transferring and receiving your information. Additionally, we implement commercially reasonable security measures at our physical facilities to protect against loss or misuse of your information.
CATA also uses appropriate security measures when destroying personal information, including permanently deleting electronic records and we only retain personal information for as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.
Site is hosted on Headway servers. They are located in Datahive Data centre, Calgary, Alberta. For full description of all check this page: http://www.datahive.ca/Advantage.html.
Site has 128-bit SSL certificate.
6. Access to records containing personal information
Clients and members of CATA have a right of access to their own personal information that is in our custody or under our control, subject to some exceptions. If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.
You may make a request for access to your personal information by emailing CATA at firstname.lastname@example.org. You must provide sufficient information in your request to allow us to identify the information that you are seeking. Depending on the nature of your request CATA may charge a reasonable fee for collecting this information on your behalf.
You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. Once again, depending on the nature of that request CATA may charge a reasonable fee for collecting this information on your behalf.
7. What are my options?
Users who would rather not provide the user data requested by our membership application process or provide the required log in information do not need to join or log in to the site. You can still view some of the content and use some of the services offered by our site without being a member of CATA. We also give users the choice to opt not to provide certain personal information when joining.
9. How can I update my personally identifiable information?
CATA makes every reasonable effort to ensure that client and member information is accurate and complete. We rely on our clients and members to notify us if there is change to their personal information that may affect their relationship with our organization.
You can correct or change the information collected when you joined by logging on to the site with your ID and password and following the online directions. Users who are experiencing problems or who have questions about how our services work can contact us by e-mailing email@example.com.
Currently, we do not offer users a means by which to completely delete personal information established at the time of joining.
10. Privacy of children
athletictherapy.org is not directed to children under the age of 13. We operate our site in compliance with the Children’s Online Privacy Protection Act and do not permit application by, and will not knowingly collect or use personally identifiable information from anyone under 13 years of age.
If you have questions or concern about the collection, use or disclosure of personal information by CATA, or about a request for access to your own personal information, please forward your questions to firstname.lastname@example.org. We try to reply promptly to every message. We may also file your comments to improve the site and program, or review and discard the information.
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner in your province.